Privacy Policy – pups4sale.com.au

Last updated: 5/12/2025

pups4sale.com.au (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing pups4sale.com.au or submitting information through our platform, you consent to the collection, use, disclosure, and handling of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information that is reasonably necessary to operate our platform, verify users, process payments, and support buyer–seller interactions.

1.1 Information you provide

•         Name
   
•         Email address
   
•         Phone number
   
•         Residential/suburb location
   
•         Listing details (breed, price, description, photos, videos)
   
•         Identity or breeder verification information (if applicable)
   
•         Messages or enquiries you send through the platform
   

1.2 Payment information

Payments are processed securely by Stripe or PayPal.
We do not store full credit-card numbers.

Stripe and PayPal may collect:

•         Card details
   
•         Billing address
   
•         Transaction information
   

See their policies for more details.

1.3 Automatically collected information

•         IP address
   
•         Device and browser details
   
•         Access times and page views
   
•         Cookies and similar tracking technologies
   
•         Activity logs related to security, fraud prevention, and authentication
   

1.4 Sensitive information

We do not intentionally collect sensitive information.
If you submit sensitive content (eg. via images or messages), you provide it voluntarily.

2. How We Use Your Information

We use personal information for the following purposes:

1. Creating and managing user accounts
    
2. Processing payments and purchases
    
3. Displaying listings and enabling buyer–seller contact
    
4. Verifying identity and preventing fraud
    
5. Communicating with users (support, system notifications, updates)
    
6. Admin review and approval of listings
    
7. Improving our website, user experience, and platform safety
    
8. Fulfilling legal and regulatory obligations
    
9. Administering promotions or paid advertising options
    
10. Investigating misuse, complaints, or security incidents
     

3. Sharing and Disclosure of Information

3.1 Third-party service providers

We may share your information with trusted third parties who assist us with:

•         Payment processing (Stripe, PayPal)
   
•         Website hosting
   
•         Cloud storage
   
•         Email delivery
   
•         Analytics
   
•         Security and fraud detection
   
•         Customer support tools
   

These providers may store data in Australia or overseas.

3.2 Cross-border disclosures

Some personal information may be stored or processed outside Australia (eg. United States, EU, Singapore), depending on our service providers.

We ensure any overseas disclosures comply with APP 8, requiring reasonable steps to protect your information.

3.3 Legal obligations

We may disclose information to government authorities, law enforcement, or regulatory bodies where required by law.

3.4 Buyer–seller interactions

When you publish a listing, the contact details you choose to display (email, phone number, suburb) become visible to other users.

4. Cookies and Tracking

We use cookies and similar technologies to:

•         Maintain login sessions
   
•         Support secure authentication
   
•         Enable listings and payment features
   
•         Analyse site traffic and performance
   
•         Improve user experience
   

You can block cookies in your browser settings, but the site may not function correctly.

5. Data Retention

We retain personal information only as long as necessary for:

•         Providing services
   
•         Account maintenance
   
•         Resolving disputes
   
•         Fraud or abuse detection
   
•         Compliance with taxation and legal requirements
   

Listing data may remain archived after expiry for auditing and security purposes.

You may request deletion of your account at any time.

6. Accessing and Correcting Your Information

You have the right to:

•         Access the personal information we hold about you
   
•         Request corrections if the information is inaccurate, incomplete, or outdated
   

To make a request, contact us using the details below.
We will respond within a reasonable period as required under APP 12 and 13.

7. Security

We protect personal information using technical and organisational safeguards, including:

•         Encrypted connections (HTTPS)
   
•         Secure payment processing via Stripe and PayPal
   
•         Access controls and authentication measures
   
•         Firewalls and intrusion detection
   
•         Regular security audits
   
•         Industry-standard data storage protections
   

No system is 100 percent secure, but we take all reasonable steps to safeguard your data against misuse, loss, unauthorised access, disclosure, or modification.

8. Children’s Privacy

Our platform is intended for adult users.
We do not knowingly collect personal information from children under 16 without parental consent.
If we become aware of such information, we will delete it.

9. Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may:

1. Contact us directly (details below)
    
2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
    https://www.oaic.gov.au/privacy/privacy-complaints
    

We will work to resolve all complaints promptly and fairly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

11. Contact Us

For privacy questions, access requests, complaints, or corrections, contact:

Email: support@pups4sale.com.au